FAQ

Yes! We can customize any color of flower, succulent or arrangement we have available. Please use the customer color box to specify the exact color you'd like.

Yes, we do! Please reach out to us at prettypetalsbylucy@gmail.com for any questions regarding large events.

Our standard processing time includes 2-4 weeks; with an additional 3-5 business days for standard US shipping.

If you need an item expedited, please reach out to us to accommodate needs. For any updates or current order status updates please reach out to us.

We offer local pick up or contactless delivery at no extra charge for the Greater Las Vegas Area, Henderson and Summerlin. Simply choose the "Pick Up" option at shipping and please specify if you'd like to schedule a delivery or to arrange a pick-up.

At this time, unfortunately we are not offering shipping outside the United States.

Items we hand make here at Pretty Petals is handcrafted to order because of this, we do not accept any returns or exchanges. However, your satisfaction is very important to us so if there is an issue, please don’t hesitate to email us so that we can accommodate your needs. Please note that all our pieces may vary since they are all handmade. We try to do our best to replicate all our pieces as close as we can. Some colors may also look slightly different depending on the screen and lighting. If you want a specific color, please request a swatch sample from us.

Email: prettypetalsbylucy@gmail.com